Talk to your visitors. See what they see.
YakDesk puts a real-time chat widget on your site and records visitor sessions, so your team can answer questions and replay exactly what happened — all from one inbox.
1 snippet every session recorded, no sampling chat + replay in one inbox EU hosting 30-day free trial
Everything you need to support visitors
Live chat widget
A lightweight widget for your site lets visitors reach an agent in real time, with pre-chat and away messages built in.
Session replay
Watch a visitor's session play back — clicks, scrolls, and page changes — to understand issues without a back-and-forth.
Smart routing
Send chats to the right agent: first-to-accept, round-robin, or to whoever has the most capacity right now.
Mobile agent app
Claim and reply to chats on the go, and keep an eye on live stats from the companion mobile app.
In-widget surveys
Measure CSAT after every conversation and run NPS on the pages you choose — answers land next to the chats they came from.
Built for the team
Saved replies, internal notes, typing indicators, and one-click assignment keep a whole team fast and on the same page.
Click & scroll heatmaps
See where visitors click and how far they scroll, drawn over your real pages — split by desktop, tablet, and mobile.
Errors, with the replay attached
Console errors grouped by message, each one a click away from watching the exact moment it hit a real visitor.
Live view & smart invitations
Watch sessions as they happen, and automatically invite a visitor to chat the moment rage clicks or errors show frustration.
Honest by design
Every session, no sampling
We record every session on every plan. The only cap is a per-visitor abuse limit that protects the pipeline — it is not a pricing tier.
Private by default
Form inputs are masked unless you whitelist them, Do Not Track is honored, and capture can be gated on your cookie consent.
90-day retention, every plan
Recordings keep a rolling 90-day window — never gated by tier — with per-visitor erasure on request.
Hosted in the EU
Your data lives on EU infrastructure (Hetzner), under the privacy terms published on this site.
Up and running in minutes
-
1
Paste the snippet
Drop one script tag onto your site to add the chat widget and the session recorder.
-
2
Visitors chat & browse
Conversations land in your inbox, and sessions are recorded automatically in the background.
-
3
Reply & replay
Answer in real time, then replay the session to see exactly what the visitor experienced.
Simple per-seat pricing
Free trial
$0
30 days · everything included · no card
Basic
$19
per seat / month · everything included
Unlimited chats on every plan — you only pay per agent seat.
Start supporting your visitors today
Create an account and add the widget to your site in a few minutes.
Get started free